FAQ's
For Property Owners
What services do you offer ?
We provide full-service property management, including listing creation, guest communication, pricing strategies, cleaning coordination, maintenance, and 24/7 support across platforms like Airbnb, Vrbo, and Booking.com.
How much does property management cost?
We offer three plans: Basic ($499/month), Premium (15% of rental income), and Luxury Concierge (20% of rental income), each with tailored features to suit your needs.
Can I switch plans or cancel anytime?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Simply contact our team to discuss your preferences, and we’ll make the transition smooth.
How do you ensure my property’s profitability?
We use dynamic pricing, targeted marketing, professional photography, and regular performance analysis to maximize your ROI and occupancy rates.
What if a guest damages my property?
We conduct thorough guest screening and provide insurance options. In case of damage, we handle claims and coordinate repairs, ensuring you’re protected.
For Guests
How do I book a property?
Visit the property listing on our website, select your dates, and follow the booking instructions. Payments are securely processed through our partnered platforms.
What amenities can I expect?
Amenities vary by property but typically include Wi-Fi, fully equipped kitchens, and outdoor spaces. Check the individual property details for specifics.
What is your cancellation policy?
Cancellation policies depend on the property and platform, ranging from flexible (full refund 7 days prior) to strict (non-refundable). Details are provided on each listing.
Who do I contact if I have issues during my stay?
Our 24/7 guest support team is available via phone or email to address any concerns during your stay, ensuring a hassle-free experience.
Are pets allowed?
Pet policies vary by property. Some homes are pet-friendly with an additional fee—please review the property details or contact us to confirm.
We strive to simplify your rental journey with top-notch service.
Connect with us for a hassle-free experience!
- 10716 Carmel Commons Blvd Suite 120 Charlotte NC 28226
- +1(980) 290-6821
- Support@homeawayvacations carolinas.com
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